FAQ’s and Knowledge Base
Looking for some immediate assistance and help including answers to our client’s most frequently asked questions, articles, instructions, guides, and more? We’ve put together a list of some of the most frequently asked questions and are updating it as often as we can.
white glove serviceFAQS
We are always here to help! Below you’ll find answers to some if the most commonly asked questions that we get. Just click on the topic to see the answer. This is by no means a thorough list but we will be continuing to update it and add to it to make it more complete.
To find the answer to a question that isn’t listed below please fill out our Contact Us form.
Frequently Asked Questions
Why Choose Zig Solutions?
To ensure quality and satisfaction we take a “hands on” approach and involve you throughout the whole process. Anyone can offer cookie cutter results. We offer unique solutions tailored to fit your needs utilizing the latest technology and industry techniques.
What Services Do You Offer?
We offer a wide range of services which include:
Website + Landing Page Development
WordPress, WooCommerce and Custom Website Development
Search Engine Optimization
WordPress SEO, Local and National SEO, SEO Audits, Link Building, SEO Consulting
Digital Marketing Success
Pay Per Click (PPC), Paid Search, Social Media Marketing, Email Marketing
WordPress Core Updates, Plugin Updates, Theme Updates, PHP Updates and more
WordPress Activity Logging
Audit Logs for User Activity, Content Changes, System Modifications, Website Settings and more
Web and Digital Content Creation
Website Content, Search Engine Optimized Content, Email Copy, Social Media, Print Content, Blog Writing and more
Backups + 1-Click Restore
Fully Encrypted and Secure Google Cloud Backup Storage, Full and Daily Incremental Backups and 1-Click Restore
24/7 Performance Monitoring
WordPress Performance Monitoring, Google PageSpeed Monitoring, Site Load Times, Bounce Rates and much more
24/7 Security Monitoring
Hardware Firewall, WAF (Web Application Firewall), Security Monitoring
24/7 Uptime + Error Monitoring
Realtime Server Monitoring and Alerting, 99.9% Uptime Rate and more
Troubleshooting + Support
IT Consulting, Hardware and Software Troubleshooting, Cyber Security Services and more
Hosting + Server Architecture
Development and Staging Servers, Flawless and Effortless Deployments, CI/CD Deployments, Shared Hosting, VPS Hosting, Dedicated Hosting and Cloud Hosting
Security Consulting +Support
Security Audits, Security Consulting, Incident Response, Managed Detection, Penetration Testing, and Network Monitoring
PHP, React, aws, Google Cloud, jQuery, MySQL, iOS App and Android App Development, and more!
What is the Best Method of Contact?
Email is typically the best method to use when contacting us and we are able to provide a faster turnaround time.
We always strive to respond as quickly as possible. You may however experience delays on holidays, weekends and after regular business hours (unless on a support plan).
You can Email us through our contact form.
What Payment Methods do you Accept?
How Long Does Search Engine Optimization (SEO) Typically Take?
Search Engine Optimization consists of many aspects. There are the technical aspects which involve making code, plugin and page updates. The other side is the non-technical: which includes initial and ongoing research of keywords, competitive strategies and to validate what is working based on the data and statistics. Also, there are a lot of content changes and consistent strategy of updating and adjusting.
It is a lot of work but in the end is extremely worth it. We will lay out a plan and also explain what changes and strategies we will make to your site and provide a monthly report. You can expect to see some increases within the first month and every month after you will see more and more progress towards your goals. This process does take time and needs to be consistently updated and massaged to move up and continue to move up - this is why we recommend a monthly SEO plan.
How Long Has Zig Solutions Been in Business?
We’ve been serving our satisfied customers for over 23 years now. We are very thankful and grateful to each and every one of you and look forward to continue serving you and your business for many more years to come!
Still Have Questions?
If you don’t see your question in our FAQS and still need some help feel free to contact our team and we’ll be happy to help.
If you need anything at all, please don't hesitate to reach out today!
Ready To Get Started?
We offer custom website design to fit your goals and budget. We have found that most people prefer choosing WordPress CMS so they can keep their website and clients updated more easily and efficiently. Just let us know your goals, how often you plan on updating your website, and if you'd prefer that we keep it updated for you.
Whether you're looking for a new website or redesign, to position and market your brand more effectively on the search engines, or are in need of some IT Consulting or Security Consulting support, you can count on Zig Solutions to be with you through every step of your journey.
Anthony with Zig Solutions is an outstanding information technology resource whose creativity and ability to get the job done is second to none. His work product will please customers over and over again as he goes above and beyond to ensure quality. Give them a call, you will not be disappointed.
My website has been with ZIG hosting for many years and I am extremely satisfied with its professional services: fast, reliable, inexpensive, generous, and courteous. My statement here is to thank ZIG for all those qualities that I expect a web hosting service should possess. I would like to recommend ZIG to you for your website hosting services.
We have used Anthony with Zig Solutions services for about a year now. We are very pleased with his professionalism, attentiveness and follow-up. He has quickly and efficiently solved all of our IT needs, and is invaluable to my team. We wouldn’t think of using anyone else!
We have tried many hosting companies but ZIG Hosting is definitely the overall best in service, quality, uptime and support.
Highly recommend to anyone looking for a reliable and helpful hosting solution.